Question 1

How long does delivery take?

Accepted Answer

Orders inside Dhaka arrive within 1-2 business days. Outside Dhaka typically takes 3-5 business days.

Question 2

What is your return/exchange policy?

Accepted Answer

We offer free exchanges within 7 days of delivery for unworn items with tags attached.

Question 3

Do you offer Cash on Delivery?

Accepted Answer

Yes, Cash on Delivery is available nationwide alongside online payment options.

Question 4

How do I track my order?

Accepted Answer

Once your order ships, you'll receive a tracking link via SMS and email.

Question 5

Are your products true to size?

Accepted Answer

Yes, most items run true to size. We recommend checking the size chart on each product page.

Question 6

Can I cancel my order after placing it?

Accepted Answer

Orders can be cancelled within 1 hour of placement by contacting our support team.

Question 7

Do you ship internationally?

Accepted Answer

Currently we only ship within Bangladesh. International shipping is coming soon.

Question 8

How do I care for my garments?

Accepted Answer

Care instructions are listed on the label of each item — most pieces are machine washable on a gentle cycle.

Question 9

How can I contact customer support?

Accepted Answer

Reach us via WhatsApp, email at hello@rivelle.com, or the contact form on our website — we usually respond within 2 hours.

Question 10

What sizes do you carry?

Accepted Answer

We carry sizes XS to XXL across most categories. Check each product's size guide for exact measurements.

FAQ.